LiveLOOK CoBrowse

Establish an instant visual connection with your online customers

Increase Sales:	Improve Customer Service:
Walk online visitors through transactions in real time.	Deliver next generation online customer experience.
Convert online visitors to Customers.	Offer unique online Customer/Agent interaction.
Increase average order size.	Eliminate Agent/Customer miscommunication.

Establish emotional connection with your brand:

Deliver memorable visual interactions with your Customers.

Reinforce your brand with every interaction.

Offer unique online experience that differentiates your brand.

Add LiveLOOK button to your website

LiveLOOK is the next generation customer communication tool. LiveLOOK establishes an instant visual link between online Customers and Agents. Visual link between Agents and Consumers helps win and keep online customers.

LiveLOOK technology is an innovation that makes visual connection between Agents and Consumers simple and instant. LiveLOOK is easy to use, and quick to set up.

How It Works:

1.	Add LiveLOOK button to your website.
2.	Online visitor clicks LiveLOOK button located on your website.
3.	Agent can see Customer’s screen instantly.

Key Features:

	Simple. A single click on CoBrowse button establishes an instant visual link between Consumer and Agent.
	No downloads. There is no software to download or install for either Consumers or Agents.
	Universal. Works with any browser on any computer (Windows, Mac and Linux).

Technology:

	Secure. Customers are merely showing their screens, not giving away control of their computers. Session key is randomly generated for each visual sharing session, and expires when the session ends.
	No firewall issues. LiveLOOK technology works across all firewalls, pop-up blockers and alarms.
	No liability. Since Customers are not installing anything on their computers, and their computers are not controlled by Agents, no liability for customers’ computers will arise.

Try CoBrowse:

Call 1.888.391.5111

Once on the phone with a representative, click:

Results:

	Increased conversion rates. Visitors who have a visual link with Agents are more likely to buy, with a larger average order size.

	Unparallel level of customer service. Visual connection with Customers offers the level of service that differentiates your brand from competition.

	Lower customer acquisition cost and higher customer retention rates. Visual connection with online visitors helps win and keep online Customers.

	Reduced operating costs. Visual connection with Customers allows Agents to get directly to problem resolution and solve issues faster reducing average cost per interaction by up to 45%.

Next Steps:


	Add LiveLOOK button to your website

	14-day free trial

Learn More:


	LiveLOOK Product Sheet

	New Customer Communication Channel